What is it?
OMniLeads is a standalone solution for Contact Centers based on Free Software GPL V3, designed to support the management, operation and administration of a Contact Center. Its functionalities allow all the procedures of a Call Center to be carried out through web interfaces. Both agents and supervisors will have their tools in a single application thanks to the use of WebRTC standards.WebRTC
How can I Deploy it ?
OMniLeads can be installed for free on GNU / Linux distributions CentOS-7, AWS Linux and other equivalent options from the main cloud technology providers. All the information necessary to install and configure our application is available in our documentation repository
Where are we going?
OMniLeads ® currently allows the management of all types of telephone contact, that is: Inbound Campaigns, Preview Campaigns, Manual Outbound Campaigns and Campaigns with predictive dialer (*), a complete Advanced Reporting suite, Click2Call and Click2Video addons, and a powerful CX Survey module (Post-Call Surveys). The final Roadmap for the 2022 period would include Email and SMS sending plugins, Integration with Whatsapp® Business and a powerful predictive dialer.
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