CLOUD
Multi-Cloud Powered
MONTHLY
As A Service
REMOTE
Full Remote Agents capability
IN-OUT
Incoming and Outgoing Calls
Basic
$ XX .00
user / monthly- User and Group Management
- Manual Campaigns
- Preview Campaigns
- Inbound Campaigns
- General Campaign Reports
- General Agent Reports
- Whatsapp Business Chat/Bot & Voice Calls
- White Label
- Premium Reporting
- Wallboard for Business
- CX Survey
- Whatsapp Business Chat
- Feature Scaling
- End User Training
- 24/7 Availability
Advanced
$ XX .00
user / monthly- Basic plus...
- Video calls
- Predictive Dialing
- Outbound IVR
- Whatsapp Bulk Messaging
- CRM Integration
Whatsapp For Bussines
Did you know?
87% of customers globally choose companies that integrate voice and messaging into their customer service channels.
Telephone communications generate 10 to 15 times more revenue than contacts made through the website.
More than 60% of mobile phone users make a call to the company during the purchasing process.
Find out more in our blog entry:
OMLaaS
OMniLeads as a Service is a dynamic and convenient way to take your contact center to the cloud
in record time, without initial investment and modeling a platform tailored to the needs of your business.
Process orchestration:
Supporting increasingly complex and personalized interactions with customers.
Resource management:
Develop and maintain an engaged and empowered workforce based on the understanding that engaged employees drive a stronger customer experience.
Knowledge and information:
Deliver operational and customer information, as well as recommend the best actions to follow at all stages of the interaction.
Contact Routing and Interactions:
Services are consumed based on the number of seats, concurrent users or consumption.
Why an "as a Service" solution?
CCaaS solutions are used by customer service centers, telemarketing centers, employee service and support centers, help desks, and other types of structured communications operations. CCaaS is now the technology of choice for most organizations looking to acquire or replace traditional contact center technologies in their facilities.
Contact UsThe most Dynamic and Agile strategy
CCaaS solutions are also beginning to be deployed in thousand-seat environments, even if these may comprise multiple smaller entities. This reflects the desire of customer service organizations to consolidate multiple independent environments and move forward with a single strategic provider, preferably in the cloud. CCaaS solutions are typically deployed as an integral part of a broader customer service and technology ecosystem. medium.
Improve your Customer experience
Empower your team with a cutting-edge tool, easy to use and with great capacity to parameterize performance and capture improvement opportunities first-hand. The customer experience at the center.
Continúa leyendo